Right to Return or Exchange Without Explanation
Customers can return or exchange products within 14 days of purchase without providing any reason, as long as the product is in its original, unused condition.

Return or Exchange for Defective or Non-Conforming Products
If the product is defective or does not meet the specified requirements, customers are entitled to return or exchange it within 30 days. In these cases, Newborn will either replace the product or accept the return and issue a full refund for the original purchase price.

Return and Exchange Instructions:

• Condition of Returned Items: Items must be returned in their original, unused condition as received.
• Shipping Costs: If the return is processed by a representative and no deposit has been made, the customer will be responsible for shipping costs. However, if the product is defective and is the only item in the order, Newborn will cover the shipping fees. For other non-defective products included in the return, customers must pay for shipping, while Newborn will cover the cost of shipping the replacement item.
• Initiating a Return: To start the return process, please reach out to us via WhatsApp. Once your request is confirmed, we will send a courier to collect the product from the address associated with your order.

Return Process Overview:

• Courier Pickup: After the courier picks up the returned product, it will undergo a thorough inspection to ensure it is in its original condition. The return and inspection process generally takes 5-7 business days.
• Refund Processing: After the item is inspected and the return conditions are confirmed, the refund will be processed to the original payment method. The refund will be issued within 7 business days of receiving the returned item.

Returns Policy for Premium and Value Customers:

• Branch Returns: Returns and exchanges cannot be processed at our branches and must be managed by a representative.
• No Partial Refunds: We do not provide partial refunds. Instead, we will issue a purchase voucher for the refund amount, which can only be used for a new online order.
• Shipping Costs: Customers are responsible for return shipping fees for non-defective or correct products.
• Return Process: A representative will collect the items for return. Once confirmed to be in their original condition, we will refund the full order amount.
• Refund Timeline: Refunds will be processed within 14 days after we receive the returned items.
• Defective or Incorrect Products: In the case of defective or incorrect items, Newborn will cover the return shipping costs. Upon receiving the returned product, we will issue a purchase voucher for either reordering or resending the same product if available.

Exceptions to Our Return and Exchange Policy:

To ensure customer safety, the following products cannot be returned or refunded:

• Items that have been washed, ironed, damaged, or are no longer in their original condition, as well as shoes missing their original packaging.
• Products that have had price tags or brand labels removed.
• Underwear, beachwear, capes, scarves, watches, accessories, wallets, perfumes, and tassels.
• Returns made more than 14 days after delivery will not be accepted.

Returns During Promotional Periods:
If an entire order is returned during a promotional period, the refunded amount will exclude shipping fees. Any new orders will be subject to the current promotional terms.