faq

How Can I Cancel an Item or Order?
If your order status is still “Open,” you can request a cancellation by visiting the “My Account” section and navigating to “My Orders.” Click on the “Cancellation request” link, fill in the required details, and submit your request. We will review your cancellation and contact you via email or phone to confirm the next steps.

Delivery Time Expectations
We provide an estimated delivery date and time for all orders. If we are unable to meet this timeline, we will contact you to discuss alternative arrangements. Once your order has been shipped from our factory or warehouse, you will receive an email with the confirmed delivery date. For orders containing multiple items, you may receive separate shipping emails with specific delivery details. Please note that your order may be delivered to multiple locations. If your delivery does not arrive within the expected timeframe, please reach out to us.

What Are the Shipping Costs?
All prices on our website include free shipping within Mainland UK. This covers transportation, packaging, and insurance, ensuring fast and reliable delivery with no additional charges.

What Delivery Options Do You Offer?
Depending on the size of your order, we may deliver it via courier or our own vehicles to your specified UK address. Alternatively, you can choose to collect your used forklift truck from one of our used equipment centres.

Can I Have Products Delivered Abroad?
Currently, we only ship products to locations within the UK.

What Warranty Applies to Your Products?
Our products come with varying warranty periods. New products are covered by the manufacturer’s warranty, as detailed on the individual product pages. For used forklift trucks, we offer a special warranty based on the classification of the equipment. For more information on warranty periods for used machines, please refer to the relevant product page.

How Do I Redeem My Voucher?
To redeem a voucher, add your desired products to your shopping cart. Click on the cart icon to view your order, and on the first page of the order overview, you’ll find a field labeled “A voucher.” Enter your voucher code here and apply it to your order.

What Payment Options Are Available on the STILL.shop?
We offer the following payment methods on the STILL.shop:

  • Invoice

  • Credit Card

  • PayPal

If you encounter an error during credit card authorization, please ensure that your billing address matches the address associated with your credit card. Double-check the security code and billing details before resubmitting your payment.

Can Private Individuals Shop on Your Online Shop?
Our online shop is exclusively for businesses and tradespeople located in the UK. Unfortunately, private individuals cannot make purchases from our shop.

What Happens After I Click “Pay Order”?
Once you’ve placed your order, you will immediately receive an email confirmation with all your order details. A few days later, you’ll receive a second email containing the official order confirmation and an estimated delivery date.

How Do I Find What I’m Looking for in the Shop?
You can browse products using the top navigation bar to explore categories and apply filters based on your preferences. Products can also be sorted by relevance or price (ascending or descending). If you know the product name, use the search function to find it quickly. The search results can be further filtered and sorted to help you locate exactly what you need.